Talk Your Business Elsewhere?

I just got done reading an article on MSN Money website, that stated that 40% of customers who rated the customer service of a company as "poor", though SPRINT was the worst. The article is quite informing, as well as, eye-opening.

How come these companies can't do anything about their customer service? Think about it, it's not that they can't, it's that they don't have to. How you ask? Bank of America, which also made the list, has such a high % of America's deposits that sooner or later, we won't have a choice who we bank with. Bank of America or nobody.

I like the tone of the article and how it presents it's data. Take a look.